Hand of Luck Casino Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Hand of Luck. They explain our relationship with players, what we expect from account holders, and how we operate core services like bonuses, payments and customer support. By using the site you agree to comply with these terms and any additional rules published in your account or in specific promotion pages.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your password or let others access your account. We may require you to update contact details and to keep your profile information accurate. If you suspect unauthorized access contact support immediately.
Eligibility and verification
Only persons who meet the required legal gambling age in their jurisdiction and who are permitted to play under applicable law may register. We may refuse registration from certain territories and may close accounts that violate location rules. Account verification is required before processing withdrawals or when otherwise needed to meet our security and anti-money laundering checks. Verification typically includes government-issued ID and proof of address.
Acceptable platform use
Use of the site must be lawful and honest. You must not attempt to manipulate games, exploit promotions, create multiple accounts, or use automated tools to place wagers. Abusive behaviour towards staff or other players is not tolerated. We reserve the right to suspend or close accounts and withhold funds where we suspect fraud, collusion, bonus abuse, money laundering, or breach of these terms.
General bonus and promotion rules
Bonuses, free spins and other promotions are subject to specific terms which apply in addition to these general terms. Promotional offers may include wagering requirements, maximum bet limits while wagering, eligible games, and time limits for use. We may decline bonus-related withdrawals until wagering conditions are met and required documents are provided. Promotional terms can vary by campaign and may be changed or withdrawn at our discretion.
Deposits and withdrawals
We support a range of payment methods in the cashier. Minimum and maximum deposit and withdrawal amounts may apply and can vary by method. Withdrawals may be subject to identity and source-of-funds checks and may be delayed until verification is complete. We may apply limits to daily, weekly or monthly withdrawals and pay large wins in instalments where limits apply. Fees may be charged by third-party payment providers.
Dispute resolution
If you have a complaint contact our support team so we can review the matter. We aim to resolve customer issues promptly and fairly. If we cannot resolve a dispute directly, we will explain available escalation steps. Use of dispute processes does not remove our right to take action to protect the platform pending resolution.
Changes to these terms
We may update these Terms and Conditions from time to time. Material changes will be communicated through the site or your account area. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. Check this page regularly to stay informed about current rules and requirements.