Get in touch with our team
Need help? Our support team is here to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for help with deposits, withdrawals, verification, or gameplay queries. We aim to respond quickly via live chat or email and can guide you through verification steps, bonus queries and account changes. For faster service, have your account ID and recent transaction details ready when you reach out. Our team handles deposits, withdrawals and bonus enquiries directly to speed resolution promptly.
| Department | Contact |
|---|---|
| Customer support (email) | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7031 4826 |
| Working hours | 24/7 |
Email Support
Email is the quickest way to contact us for detailed requests, account issues, or when you need to send documents. Please write to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing full information helps us resolve your case faster and avoids delays in verification or payout processing.
Contact Form
Response Time
Support response times vary by channel. Most enquiries are answered within one business day; live chat usually responds within minutes, while email requests are typically handled within 24 hours. Complex cases such as verification or payment investigations can take several business days to resolve depending on their nature, documentation provided, and the involvement of third parties.
Feedback
Your feedback matters to Hand of Luck. If you have suggestions, feature ideas, or any issues to report, please share them with our team. We review all messages carefully and use player input to improve site features, promotions, and overall user experience. Every suggestion helps us make the casino more reliable and enjoyable for everyone.