User Privacy Policy
This Privacy Policy explains how Hand of Luck collects, uses, stores and protects the personal information you provide when using our online casino services. We value your privacy and aim to be clear about what we collect, why we need it, and how you can manage your information. This page covers the main categories of data we process and the choices available to you.
Types of data we collect
We collect information necessary to operate accounts, process payments, verify identity and provide customer support. Data is collected directly from you, from your device when you use our site, and from service providers that assist us with our operations.
Personal data
Personal data includes name, date of birth, contact details, postal address, and identification documents submitted for verification. This information is used to create and maintain your account and to comply with identity verification requirements.
Technical data
Technical data covers IP address, device type, browser details, operating system, and usage data such as pages visited and session times. We use this data to improve site performance, secure accounts and detect suspicious activity.
Transactional data
Transactional data includes deposit and withdrawal records, wager history, game activity and payment method details. We collect this data to process transactions, resolve disputes and maintain accurate account records.
How we use your information
Your information is used to provide our services, process payments, verify identity, prevent fraud, handle disputes and comply with legal obligations. We also use aggregated and anonymised data to analyse site performance and improve the user experience. We do not use personal data for purposes beyond those disclosed here without obtaining your consent where required.
Data protection practices
We implement technical and organisational measures to protect your data. These measures may include encryption in transit, access controls, secure storage and account protections such as optional two-factor authentication. Access to personal data is limited to authorised staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences and provide tailored content. Cookies may be used for authentication, security, analytics and advertising. You can manage cookie settings through your browser and, where available, in our cookie settings panel. Disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share personal data with third parties who provide services on our behalf, such as payment processors, identity verification, fraud prevention, customer support and analytics. These providers are given only the data necessary to perform their services and are contractually required to protect it. We may also disclose information as required by law or to respond to legal requests.
User rights
You have the right to request access to the personal data we hold about you, to request correction of inaccurate information, and to request deletion where applicable. You may also object to or restrict certain processing and, where relevant, request data portability. Requests will be handled in line with applicable privacy practices.
Access, correction and deletion of data
To exercise your rights or ask questions about your data, contact our support team at [email protected]. We will respond to requests and provide guidance on any required identity checks to protect your account.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be notified via the website or your account. We encourage you to review this page periodically to stay informed about how we handle your information.